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Owned and operated by Norvane Technology Solutions, LLC, we welcome every question about our products and your orders.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package in real time. If you have not received your tracking details within 3 business days, send us a message and we will look into it.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not right with your security camera, power station, or solar panel, please review our Return Policy page for complete details on how to start the process.
Can I exchange a product for a different model?
Yes, exchanges are handled through our returns process. Start a return for the original item and place a new order for the model you prefer. Check our Return Policy for full eligibility details.
Are your portable power stations compatible with solar panels?
Many of our portable power stations are designed to pair with our solar panels for off-grid charging. Check each product listing for detailed compatibility specs, input ratings, and connector types.
What should I consider when choosing a security camera?
Key factors include resolution, night vision range, weather resistance rating, and whether you need wired or wireless connectivity. Each product page lists full specifications so you can compare options side by side.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
We aim to reply to every inquiry within one business day so you are never left waiting.
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Your personal and payment information is protected with industry-standard encryption at every step.
Every security camera, power station, and solar panel is selected for durability and real everyday use.
30-Day Returns
Not the right fit? Our 30-Day Returns policy makes it straightforward to start a return or exchange.
